Frequently Asked Questions
Templating Questions
Can I use this instead of a saddle fitter?
Your Saddle Fitter is an essential part of your horse care team, just like your farrier and your vet. The Perfect Fit Kit helps you to monitor your horse so you can identify when an appointment with your Saddle Fitter is needed - it certainly does not replace them.
I recently had my fitter out, when should I template?
It is great to hear that you had your Saddle Fitter out to your horse recently - this is a perfect time to start making templates and monitoring shape changes to your horse’s back. As soon as you identify a change in their profile, that is you cue to call your fitter for a check. This will help you ensure your saddle remains a comfortable fit for your horse on a long term basis.
My templates look different to my saddle fitters
Many saddle fitters have there own tried and tested ways of doing things, and they will take a lot more details. Use your templates for you as a guide for when to call your saddle fitter.
Should I use this kit instead of a weigh tape?
A weigh tape is a great way of monitoring your horse’s weight, the Perfect Fit Kit is a tool for you to monitor back shape - to make sure changes in shape are highlighted and reported to your saddle fitter -to prevent pain due to poor saddle fit.
My horse's weight hasn't changed, should I still template?
Not necessarily - your horse may have remained the same weight, but have altered in shape due to work - muscles along the back may have developed as a result of your training - changes like this can affect the fit of your saddle. Our motto is, if in doubt, take a template and check to be sure!
Do I need to template if I have a made to measure saddle?
Yes! The saddle you had made and fitted to your horse was designed to fit your horse on the day of your appointment. Horses change shape often - much like humans - this means that if your horse does change shape, the saddle will need checking by your Saddle Fitter and alterations made - to make sure the saddle continues to be a comfortable fit for them.
My horse seems fine with his saddle do I still need to take a template each month?
Even if you have a horse with no problems, it doesn’t mean the saddle fits properly or is comfortable. It must be checked to be sure it fits perfectly.
You will be able to use these monthly templates to check if your horse changes shape in the future. This future check will take only minutes to do and you are ensuring your horse's comfort for not just now but the future also.
Ordering, Shipping & Refunds
I haven't received an email confirming my order/payment?
Please check your spam folder, sometimes 'Confirmation Of Order' emails can be redirected to Spam or Junk folders by emails with security.
Check you ordered with your correct (or spelt correctly) email address. If you have made an email address error or you wish to check please email us at info@theperfectfitkit.com and we will check it all for you and forward on a confirmation email.
How long will my kit take to arrive?
If you have waited 7 day and your kits still hasn't arrived then please email us on info@theperfectfitkit.com
Or alternatively call the office on 01282 471911
My kit is broken, missing an item or I have a problem with it
Please email us on info@theperfectfitkit.com or alternatively call the office on 01282 471911 and the team will be able to assist you.
Do you ship internationally?
The Perfect Fit Kit can be shipped anywhere in the world. If your part of the world doesn't appear immediately when you enter the shipping section in the basket, then please email us at info@theperfectfitkit.com and we can arrange special shipping for you.
I'm a Saddle Fitter, can I sell to my customers?
We work with a lot of qualified saddle fitters and we encourage them to sell The Perfect Fit Kit to their clients as it helps them to communicate and understand the issues that their clients are experiencing - a text or WhatsApp image of a template will help you to understand quickly if there are any issues you can help them with.
Email us at info@theperfectfitkit.com
How do I become a stockist?
If you are a Saddle Fitter, Equine Physiotherapist or an Industry Professional and feel The Perfect Fit would be a perfect fit for your clients? Then we would love to work with you!
Please get in touch and join the Perfect Fit movement!
Email us at info@theperfectfitkit.com or complete the form at the bottom of this page.